Tuesday, February 2, 2010

The Value of Troubleshooting

At JH Batten, we operate under a set of values - stated and unstated. Sometimes the unstated become such a part of who we are that we bring them to the forefront and "legitimize" them.

Take troubleshooting, for instance.

Typically, you would never find troubleshooting as a part of a job description or a checklist. The reason, as Seth Godin points out in his new book "Linchpin", is that if you could describe the steps needed to shoot trouble, there wouldn't be trouble in the first place. What a brilliant statement!

Troubleshooting is an art, and it's a gift from the troubleshooter to the person in trouble. The troubleshooter steps in when everyone else has given up, puts himself on the line, and donates the energy and the risk to the cause.

At JH Batten, we own the troubleshooting.

Just another reason JH Batten delivers MORE.

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