Whatever the context - between individuals, among groups, in business settings, whatever - communication must be a full cycle event in order to be valid. Assumptions can't be made, "we've always done it this way" doesn't work, and hearing isn't always understanding.
How we communicate - or don't - is a critical issue for leaders. It is a learned skill that needs constant practice and continual refinement. I don't think you will ever perfect it, but should always strive for perfection.
How's your CQ - communications quotient?
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