Before you start anything, make sure it takes you where you need to go
Steps: one of a series of actions, processes, or measures taken to achieve a goal
How to create an effective step
· Every step should be easy
· Every step has to be obvious
· Every step must be strategic
Questions you should be asking:
What is the ultimate destination your organization provides for clients?
How can you create a “road map” outlining the steps that lead clients to this destination?
Are there any steps that need to be eliminated because they don’t take clients where you want them to go?
What steps may be need to be created to help clients get to the desired destination more effectively?
Are there steps that take clients where you want them to go but have not been clearly communicated?
Part 2 of 5 from the NACDB CCC training event - adapted from "7 Practices of Effective Ministry", by Andy Stanley