Customers are satisfied whenever they consistently receive:
- A perfect product
- Delivered by a caring, friendly person
- In a timely fashion
- The support of an effective problem resolution process
How about it - are you ready to create loyal customers?
By the way, if you think a church doesn't have customers, I humbly suggest you're wrong.
And if you think a church doesn't need to use the vocabulary of customers, guest services, and the like, well, why don't you hang around and see?