In terms of Guest Services, think of this as follow-up. You have worked hard to make a great first impression. Your guests have made contact with you by completing a connection card during worship. Momentum is moving - are you ready for follow up?
Nelson Searcy at The Journey Church of NYC sums up the follow-up process pretty well in a set of three words:
- Fast - don't underestimate the power of a quick follow-up
- Friendly - reach out to your guests in a warm, personal way
- Functional - meet your guests where they are and provide them with a relevant surprise
You've gotten them this far - don't stop now!