Tuesday, April 20, 2010

At Their Service...

Ask yourself daily:

What did I specifically do today to be "of service" to members of my group or team? Was I truly a "servant" to them?

Robert Greenleaf, writing in the classic "Servant Leadership" challenges leaders to be servants. To help leaders understand the concept, he had two "exam" questions that leaders should ask concerning the people on their teams:
  1. Do those served grow as persons?
  2. Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
Tom Peters translates these questions as follows:
  1. Leaders exists to serve their people. Period.
  2. A team well served by its leader will be inclined to pursue Excellence.
Use the word "Serve." (That's what you do.)
Use the word "Service." (That's what you provide.)
Use the word "Servant." (That's what you are.)

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