Tom Peters is back...
...with a vengeance! His new book "The Little Big Things" was just released yesterday. Normally I would read all of a book before I reviewed it, but this is one that won't wait. I didn't even make it past the first "chapter":
It's All About the Restrooms!
Before I go further, the subtitle of the book is "163 Ways to Pursue Excellence"; it contains short chapters of just a few pages each. Peters is a self-proclaimed sucker for little, comprehensible, compelling nuggets of life experiences that represent BIG and Potent Ideas. And he delivers - page after page - with "The Little Big Things". Back to the restrooms...
To Peters, a clean and attractive restroom is the best "WE CARE" sign a retail shop or professional office can can have.
Clean restrooms are representative of the "little" things that make BIG differences. If you are taking care of your restrooms so that customers notice, then how much more will you be taking care of other, more visible things?
On the other hand, what kind of message are you sending if you neglect a "necessary" part of our daily lives?
Think about it - and make it a point to tend to your restrooms today!